Construction File Coordinator

Summary

The primary responsibility of the Construction Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Construction Job File Coordinator will work closely with our Construction Division to maintain an accurate work‑in‑progress board and audit daily documentation for all job files. The Construction Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other data points to reflect accurate reporting and KPIs.
• Complete and review job file documentation for final upload in the audit process.
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close‑out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments as needed.

• High school diploma or GED required.
• Previous office or estimating experience preferred.
• Exceptional customer service skills and strong administrative abilities, along with excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

This is a largely sedentary role in an office environment. Some filing may be required, which could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

This is a full-time position, working hours varying between 7:00 a.m. and 5:00 p.m., Monday to Friday. This position may require longer hours and some flexibility in hours depending upon business needs.

Fluent in Spanish is a plus.

Construction Admin experience with Xactimate, Symbility, and Cotality preferred.

Part‑time option is also available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.