Warehouse Operations Supervisor

Overview

The Warehouse Operations Supervisor is responsible for the efficient day‑to‑day operation of the warehouse, with a particular emphasis on supervising personnel and achieving daily production goals.
Available shift: 2nd (5:00 PM to 3:30 AM, Monday through Thursday).

• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals.
• Provides direct supervision to warehouse personnel, matching skill and background to work required.
• Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
• Ensures equipment is utilized in the most efficient manner.
• Coordinates equipment maintenance with management.
• Reviews daily work objectives and determines productivity requirements to produce during the shift to meet overall building objectives.
• Partners with other leaders to balance labor, ensuring appropriate staffing levels.
• Drafts and submits daily end‑of‑shift reports.
• Makes recommendations to management on initiatives and programs to improve operations and works on those programs.

• Conducts daily pre‑shift meetings covering previous shift productivity, operational problems, forecasting workload and other pertinent company information.
• Assists in developing a program to train and motivate personnel for increased effectiveness.
• Assists in developing a program for all new personnel and ensures the onboarding program is followed.
• Manages and maintains good human resources practices with direct reports, and adheres to established corporate and department policies and procedures.
• Works with Management and Human Resources to resolve employee‑relation issues, discipline actions, problem resolution and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance personnel’s skill development.
• Plays an active role in employee development and talent selection.
• Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews.
• Maintains accurate time‑keeping records.
• Exhibits a commitment to self‑development by staying current on information, tools, and systems.
• Travels to other warehouses and participates in department or company meetings, as necessary.

• Ensures the safe, clean and efficient operation of the warehouse to meet service standards.
• Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees.
• Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.
• Ensures employees complete a daily pre‑flight and reviews daily safety status.

• Bachelor’s degree in Supply Chain, Business or related field, or at least 1–5 years of supervisory experience.
• High School Diploma required.
• Experience with Warehouse Management Systems (Manhattan preferred).
• Ability to work in a fast‑paced, quickly changing environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Experience with seasonal work forces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Working knowledge of Microsoft Office applications.
• Working knowledge of warehouse/mechanical equipment.
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
• Excellent talent management and team‑building skills.
• Excellent verbal, non‑verbal, and written communication skills.
• Excellent customer service skills specifically with external clients.
• Excellent analytical and mathematical skills.
• Bilingual English/Spanish preferred, may be required in some locations.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10–12 hours.
• Lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the distribution center and around area with great frequency;…