Records Management Technician

About Maple Grove, MN

Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 73,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 300 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments.

We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community.

Join the City of Maple Grove's Police Department as a Records Management Technician! In this role, you will be responsible for effective communication and providing exceptional customer service while performing vital receptionist duties and managing POLICE records with precision and confidentiality. Candidates should demonstrate knowledge of federal and state data privacy laws and possess strong organizational skills for maintaining accurate records.

If you’re committed to excellent public service and want to contribute to community outreach initiatives, we encourage you to apply!

The City of Maple Grove provides competitive salaries along with exceptional medical and dental benefits, generous sick and vacation time, and a state-operated pension plan to ensure your long-term success. Join us today and become a vital member of our team, committed to delivering unforgettable experiences for our residents!

* Subject to change*

Application window closes
- August 18

First round phone interviews
- Week of August 24, 2026

Final round interviews
- Week of August 31, 2026

Candidate estimate start date
- October 2026

This position will require completing a reference check and BCA background check.

• Coordinates efforts to ensure City of Maple Grove is an equitable, inclusive, and respectful organization and supports the City’s mission, vision and core values.
• Demonstrates ability to understand and respect the diversity of customer and co-workers, effectively communicating with individuals whose first language may be one other than English.
• Manage police records by creating, reviewing, approving, and coding through the utilization of the Field Based Reporting (F ) database ensuring accurate and thorough data is collected for dissemination pursuant to applicable state statutes and federal reporting systems.
• Enters and maintains the integrity of data into a computer system to build databases that provide information for criminal activity, management or records, statistical reports, and special searches as required.
• Transcribes case narratives, statements, correspondences, reports, etc. from voice recordings, direct dictation or drafts, which are utilized for case completion or investigation and prosecution purposes.
• Operates and maintains multiple computerized systems for entry and retrieval of information for various law enforcement functions; enters data and scans reports in computerized imaging and retrieval systems.
• Fulfills public requests for the release of police records and documents in accordance with MN Data Practices, utilizing knowledge of the Data Privacy Act and its application towards release of law enforcement information.
• Conducts and reviews criminal history and background checks in conjunction with processing permits and licensing documents; transmits and receives teletype transactions for various other purposes in compliance with the Bureau of Criminal Apprehension Criminal Justice Information Systems standards.
• Ensures proper management of permit and licensing documents, arrest and fingerprint records, warrants, police reports, and related documents in accordance with departmental standards and legal requirements.
• Maintains excellent public relations through communications with public and other departments and agencies; interacts with Hennepin County dispatch; responds courteously to inquiries, provides information within scope of responsibility, and refers calls as appropriate to other parties; may independently handle situations that may…