Program Manager

The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

The Program Manager leads strategic programs that enable clients and our organization to confidently achieve meaningful outcomes – on time, within budget, and with high quality. By fostering alignment across stakeholders and ensuring governance, Program Managers help transform ideas into results that improve client experience and operational excellence. This role ensures strong governance, stakeholder alignment, and effective communication throughout program planning and execution.

This work ensures clarity, accountability, and progress for the initiatives that matter most, while creating an environment where teams can thrive and deliver with purpose.

• Monitor program performance, risks, and issues; implement corrective actions as needed.
• Govern program execution and ensure adherence to organizational standards and methodologies.
• Partner with Account Managers to understand client objectives and communicate program status.
• Develop strategic program roadmaps by guiding cross-functional teams to define objectives, projects, business cases, milestones, and sequencing.
• Oversee intake-to-approval process for program-level initiatives, including scoping and estimation.
• Monitor program progress, risks, issues, and dependencies; elevate and resolve barriers.
• Provide accurate reporting and insights to leadership and clients on program health and outcomes.
• Drive accountability across delivery teams to meet timelines, budgets, and quality standards.
• Facilitate stakeholder communication and alignment throughout planning and execution.
• Collect and analyze data to prepare and present clear, compelling insights for key stakeholders.
• Contribute to continuous improvement by identifying process gaps and recommending enhancements.
• Mentor or coach junior project management resources.

• Independent and Strategic Thinking
• Stakeholder Management and Communication
• Collaboration and Influencing Skills
• Adaptability and Change Agility
• Leadership and Accountability