Supervisor, Dealer Services; Manheim Minneapolis

Overview

This position supervises and directs the daily functions of the Dealer Services Department, ensuring that sales run smoothly both operationally and administratively. The role works closely with the General Sales Manager and Field Sales Team to meet or exceed customer expectations and promotes and educates customers on the various products and services provided by Manheim.

• Assigns daily inside and outside support responsibilities to a team of Dealer Services Coordinators and ensures tasks are effectively executed.
• Ensures the team represents the Dealer Sales Lane on sale days, promotes services such as Manheim Certified, accepts and solicits reserve numbers from dealers, assigns run numbers, represents vehicles on the block, works the “IF” counter, and upsells products and services.
• Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day or is posted on OVE, and re‑runs vehicles as needed.
• Works directly with customers onsite, via email & phone to meet expectations and resolve service issues.
• Sets an example of professionalism and sincere appreciation for established business relationships among dealers and Manheim.
• Assists the manager in addressing unethical behavior and failures to adhere to the auction’s policies and procedures.
• Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team and Major Accounts.
• Partners with managers from Operations, Recon, and other departments to address readiness issues related to vehicles.
• Visibly demonstrates safety commitment by following all safety and health procedures and modeling related behaviors; collaborates with safety leadership to support all safety activities aligned with Safety Excellence.
• Represents the perspective of auction partners in the development of , Simulcast, and  business practices, processes, and policies.
• Leads education of customers on Online Vehicle Exchange, Simulcast, , and other Manheim services, especially MMR, to set realistic dealer expectations; provides assistance and training.
• Maintains communication with other departments and management to coordinate activities and ensure high‑quality service to internal and external customers.
• Assists the manager in maintaining and developing staff by recruiting, selecting, orienting, training, counseling, disciplining, planning, monitoring, evaluating performance, and conducting appraisals.
• Effectively leads the team by setting an example in behavior, championing Cox/Manheim values, and ensuring respectful treatment of all employees.
• Enforces all company policies and procedures related to employee and customer conduct.
• Partners with various market‑level support teams (Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure efficient operational processes that align with company objectives and strategies, and high‑quality customer service.
• Performs other duties as assigned.

• High School Diploma/GED with 5 years of experience in a related field (combination of degree and experience may vary).
• Degree in Business Administration or equivalent preferred.
• Experience in Dealer or Commercial Services preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong problem‑solving and de‑escalation skills required.
• Strong organizational skills required.
• Good computer software skills necessary; basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.

Compensation includes a base salary in the range of $61,200.00–$91,800.00 per year, with potential eligibility for an incentive program. The base salary may vary within the anticipated range based on location and the selected candidate’s knowledge, skills, and abilities.

The Company offers eligible employees flexibility to take as much vacation with pay as they deem consistent with duties, seven paid holidays annually, and up to 160 hours of paid wellness each year. Employees are also eligible for additional paid time off, including bereavement leave, voting leave, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets.