Service Billing Coordinator

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of service contracts and service orders for all contract related services.
• Assist in updating/maintaining all invoicing related working instructions.
• Handle incoming customer questions/complaints.
• Work with service technicians within assigned region and/or area of responsibility to review, complete, and bill all service orders accurately and in a timely manner.
• Collaborate with other departments for fast resolution of any service billing topics.
• Inform appropriate Service Manager(s) and/or Contract and Order Process Manager of any customer complaints/disputes.
• Advise Regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise Contract and Order Process Manager of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Support Contract and Order Process Manager as necessary, including reports, analysis and review of orders, projects or inventory as requested.

• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications including competency with MS Office Suite.
• Data Entry with 10-key.
• Excellent verbal and written communication skills, problem solving skills and attention to detail required.
• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.
• SAP experience preferred.
• Related ERP or CRM operating systems experience required.
• Two years of post-secondary education in Accounting or related field, or four years related experience preferred.