Senior Change Manager

Responsibilities

• Own the change strategy for assigned initiatives and product releases, including stakeholder engagement, communications, training, readiness, adoption, and reinforcement plans.
• Serve as a strategic partner to segment leadership, regional leaders, and functional partners (Marketing, Operations, Technology, Risk, and others) to align change execution with business priorities.
• Translate complex change into clear, compelling narratives that articulate business value, customer impact, and employee relevance.
• Lead enterprise‑scale readiness efforts, ensuring all operational impacts are identified, planned for, and mitigated prior to release.
• Establish and drive change governance, ensuring alignment across teams and accountability for execution of change activities.
• Oversee updates to processes, procedures, training, and enablement materials across all impacted organizations.
• Develop and deliver executive‑level communications and presentations, including recommendations, risk assessments, and adoption insights.
• Act as a subject matter expert and thought leader on change management best practices, advising leaders on approach, timing, and risk mitigation.
• Measure change effectiveness, leveraging qualitative and quantitative feedback to assess adoption, refine strategies, and demonstrate business impact.

• Master's degree, or equivalent work experience
• 10 or more years of experience in project management activities
• 5+ years of experience leading complex project and/or change management initiatives within a large, matrixed organization
• Deep expertise in change management principles and their application at scale
• Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups
• Strong strategic, analytical, and problem‑solving capabilities
• Demonstrated experience leading change for product launches, transformations, or operating model shifts