Registration Specialist - Desk

Benefits the North Way!

As North Memorial Health is a non‑profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients.

We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

The Registration Specialist is responsible for greeting visitors/arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system. Ensures customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

• High school diploma or equivalent.

• 6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office.
• 1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred.
• Strong knowledge of medical terminology.
• Strong problem solving and critical thinking skills.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Effective planning, organizational and detail-oriented skills.
• Solid PC skills to include MS applications, Internet, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group:
Maple Grove Non Contract

Hours per two week pay period: 40

Shift: Evenings 7 hours

Call Requirement:
None

Remote or On‑site:
On‑site

FLSA Status:
Non‑Exempt

Benefit Eligibility:
Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N11 ($19.76 - $29.64), based on experience

Shift Differential:
Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:
Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position.

North Memorial Health…