Customer Service Office Person

Be part of a growing, successful company in an exciting and challenging field. Final date to receive applications:
Posted Until Filled. Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

• Supports the day‑to‑day operations of the Customer Service Team in promoting sales, obtaining orders, and providing service to customers.
• Obtains orders, provides customers with timely follow‑up on technical inquiries, maintains reports, actively participates in marketing and sale of Border States products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
• Provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries, and follow‑up on customer inquiries as required.
• Provides timely follow‑up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Attends sales meetings and training programs as required.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

• Minimum of a two‑year business/trade degree preferred or equivalent work experience.
• Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of two‑years of prior electrical distribution experience preferred.
• Ability to read, write and speak in English preferred.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email and SAP software.
• Excellent customer service skills, including competency, accuracy, responsiveness and engagement.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.

• Lift from floor (pivoting, pushing/pulling, fingering, driving, use of computer, use of telephone, travel). Activities involve occasional to continuous effort as specified.
• Physical activity: pivoting (movement in any direction with one foot, keeping the other in contact with the floor) – occasionally.
• Pushing/pulling (using upper extremities to press against or draw or tug) – occasionally.
• Fingering (picking, pinching, typing) – continuously.
• Driving (control and operation of a motor vehicle) – occasionally.
• Use of computer – continuously.
• Use of telephone – continuously.
• Travel – occasionally.

Drug testing:
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee‑owners upon achievement of branch and company goals.

We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.