Associate Customer Success Manager
Job in
Maple Grove, Hennepin County, Minnesota, 55311, USA
Listed on 2026-07-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System, HelpDesk/Support -
Business
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
Job Description & How to Apply Below
Responsibilities
- Own post-sale relationships for a portfolio of smaller accounts.
- Drive product adoption, usage, and satisfaction through proactive engagement.
- Monitor customer health and usage trends to identify risks and opportunities.
- Conduct regular check‑ins and success reviews to ensure value realization.
- Collaborate with internal teams to resolve issues and support renewals.
- Maintain CRM and Customer Success tools for visibility and accountability.
- Contribute to scalable processes and content that enhance the CS function.
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
- Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.
Position Requirements
10+ Years
work experience
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