Collector, Customer Service​/HelpDesk

Get rewarded as you grow! Our compensation structure is designed to set you up for success from day one.

All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you’re up and running, you’ll step into a team or own your own desk of accounts with commission plan that pays monthly bonuses based on performance, either a flat dollar (ranging from $350 to $700 monthly) or 4% commission.

As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, with uncapped 4% commission on all fees collected. Your success is truly in your hands—with real opportunities to grow your career, your skills, and your paycheck.

B2B (business to business) accounts only: professional clients and accounts payable departments, not individuals and never medical, credit card, or personal accounts

What else we offer:

Monday through Friday day shift – no nights or weekendsA global company with cross training and transfer opportunities

Medical and dental, 80% single and 60% family covered by Cadex
401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)Company paid life insurance and long term disability insurance

Generous PTO/sick leave along with other paid emergency leave options6 weeks of partial salary for parental leave

Stable and professional office and work environment

Company provided Equipment Who thrives here?

Reliability, showing up on time and consistent attendance

Goal-driven professionals motivated by performance-based bonuses

Individuals eager to learn new skills and build a career path in a supportive environment

Comfort on the phone with the ability to ask for payment and negotiate

Professionals with excellent communication and problem-solving skillsOBJECTIVEThe role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.

PRIMARY JOB DUTIESMeet or exceed collection and revenue goals as established to ensure maximum client satisfaction

Work accounts assigned efficiently by meeting productivity and activity goals as assigned

Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently

Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required

Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as neededSECONDARY JOB DUTIESContinuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected

Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email

Maintain confidentiality of both internal and external party information

Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients

Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject…