Entry-Level Customer Service Representative

Entry-Level Customer Service Representative – Contract-to-Hire or Direct Hire – Maple Grove, MNAre you an entry-level professional who enjoys helping customers, communicating over the phone, and working in a fast-paced environment?

THE RIGHT STAFF is seeking three Customer Service Representatives for a growing financial services client in Maple Grove, MN. This opportunity is ideal for someone who is friendly, professional, and interested in building a long-term career in customer service in a call center environment. Retail and other customer-facing experience is welcome, and call center experience is a  this role, you'll assist customers with questions about loans and financial services while completing verification, welcome, and payment follow-up calls.

You'll use a user-friendly, custom-built CRM system to manage customer contacts and track inbound and outbound activity. There is no cold calling involved.

Essential

Job Duties:

Answer inbound customer questions regarding loans, financing, and financial services.

Handle approximately 15–30 inbound calls per day.

Make approximately 80–100 outbound calls per day as part of customer verification and follow-up activities.

Provide friendly, professional, and knowledgeable customer service during every customer interaction.

Document customer interactions and follow-up activities in the company's custom-built CRM system.

Use Microsoft Outlook to manage assigned tasks and customer follow-ups.

Maintain accurate customer information and call activity within company systems.

Work collaboratively with the CSR team and management to meet daily customer service needs.

Minimum Requirements:

At least 1 year of work experience required; retail, hospitality, or other customer-facing experience is acceptable.

Call center or high-volume customer service experience is a plus.

High school diploma required.

Warm, friendly, and professional telephone presence.

Strong verbal and written communication skills.

Professional and customer-focused demeanor.

Comfortable making a high volume of outbound calls.

Coachable, dependable, and willing to learn.

Position Benefits, Pay, and

Schedule:

Contract-to-Hire and Direct Hire opportunities $20–$21/hour
100% onsite in Maple Grove, MN

Schedule:

Monday–Thursday: 8:00 AM–5:00 PMFriday: 8:00 AM–2:30 PMRotating Saturdays approximately every 3 weeks: 12:00 PM–5:00 PM

TO APPLY:

Please upload your resume to this job posting along with your contact information and a brief cover letter. Only candidates selected for interviews will be contacted.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you with the best job, best fit, and best location. Whether it's a contract assignment or a full-time permanent position, we are here to assist YOU. Let us help YOU create your success!

THE RIGHT STAFF is an Equal Opportunity Employer.
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