Call Center Representative

Call Center Representative (JN
- Minneapolis, Minnesota

Salary: USD
20 - USD
21 per hour

Maple Grove, MN (100% Onsite)

$20-$21/hr

Temp-to-Hire

We're seeking a customer-focused Call Center Representative to join a small, collaborative team. This position combines customer service, account verification, payment processing, and collections support. If you enjoy helping customers, working in a fast-paced environment, and building a long-term career with growth potential, this could be a great fit.

• Make a minimum of 100 warm outbound calls per day
• Answer 15-30 inbound customer calls and provide exceptional service
• Verify financing contract information and customer identities
• Assist customers with payment processing and automatic payment enrollment
• Welcome new customers and contact existing customers regarding past-due accounts
• Document customer interactions accurately within company systems
• Escalate customer concerns and issues as needed
• Maintain professionalism while meeting daily performance goals

• At least 1 year of customer service experience
• Strong work ethic and stable employment history
• Accurate typing and data entry skills
• High School Diploma or GED required
• Excellent verbal and written communication skills
• College coursework or degree is a plus

• Monday
  - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:30 PM

• Medical insurance options
• Vision insurance
• Accident and critical illness coverage
• Hospital indemnity coverage
• Life insurance and short-term disability eligibility (20+ hours/week)
• Earned Safe & Sick Time
• Employee discount programs

• Health, Dental, and Vision Insurance
• IRA with company match
• 10 days of Paid Time Off (PTO)
• Holiday accrual

• Friendly, casual work environment
• Weekly team activities and training opportunities
• Birthday celebrations and employee recognition
• Opportunity to build a long-term career with a growing organization