Customer Service Representative

Join Arcadian Bank as a Full-Time Customer Service Representative and immerse yourself in an engaging and supportive environment. This onsite position offers a dynamic opportunity to work closely with customers, solving their problems and enhancing their banking experience. You will be part of a high-performing team dedicated to innovation and customer-centricity.

Enjoy competitive compensation ranging from $21 to $25 per hour or higher, based on your skills and experience. This role empowers you to make a meaningful impact on the community while developing your communication skills and embracing a culture of excellence. If you are curious, passionate, and have a knack for problem-solving, this is the perfect opportunity for you.

As a team member you'll be able to enjoy benefits such as

• Medical
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Paid Holidays
• Long-Term Disability Insurance
• Educational Assistance
• Fitness Benefit

Dive into a rewarding career where your contributions are valued and supported.

Arcadian Bank is a full-service community bank that has been committed to serving the diverse needs of consumers and businesses in our local communities for over 110 years. We take pride in giving back to our community and supporting local events, clubs, fundraisers, charities, businesses, and causes that are important to our employees and customers. We are dedicated to offering our customers the leading edge in technology, and we are committed to providing a great banking experience with security being a top priority.

We believe in nurturing a positive and stable culture which results in an exceptional customer experience.

As a Full-Time Customer Service Representative at Arcadian Bank, you will play a pivotal role in enhancing the banking experience for our customers. Your responsibilities will include handling transactions for checking, savings, loans, CDs, and IRA accounts while actively recommending additional banking services to meet customer needs. Your expertise will be essential in answering incoming calls, assisting customers with internet banking inquiries, resolving statement discrepancies, supplying customers with relevant information, and efficiently directing calls to the appropriate departments, ensuring a seamless and customer-focused experience.

Additionally, you will assist in processing daily work from other branches, manage ACH and wire transfers, and address other transaction processing and balancing requirements.

To be successful as a Full-Time Customer Service Representative at Arcadian Bank, you will need a diverse skill set tailored to the demands of the role. Proficiency in customer service and cash handling is essential to create a positive banking experience. You must demonstrate numerical accuracy and maintain confidentiality when managing sensitive financial information. Professionalism is key, as you will interact with customers daily, requiring strong communication skills.

Effective problem-solving abilities will help you address and resolve customer inquiries efficiently. Additionally, computer literacy is critical, as you will utilize various software and tools to support banking operations and customer interactions. A well-rounded combination of these skills will enable you to thrive in a fast-paced, customer-centric environment and contribute to the success of Arcadian Bank.

Knowledge and skills required for the position are:

• customer service
• cash handling
• numerical accuracy
• confidentiality
• professionalism
• problem solving
• computer literacy

Arcadian Bank is an EEO employer. All qualified applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, disability or veteran status, or any other characteristic protected by local, state, or federal law.