Collector, Customer Service​/HelpDesk

Position Summary Ready to build a career—not just take a job? Join Cadex as a full-time Collection Service Representative (Collector) in Maple Grove, MN, with paid training, steady weekday hours, growth opportunities, and a collaborative team that celebrates wins together.

Compensation & Benefits Starting pay: $19.23/hour with a 40-hour, full-time schedule.

Paid 60-day training to help you learn the role and build confidence

Monthly bonus opportunity up to $700 after training

Unlimited 4% commission opportunity based on eligible collections

Career growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursement

Competitive benefits, including medical and dental coverage with Cadex covering 80% of single coverage and 60% of family coverage
401(k) with a 4% match: 100% of your first 3% and 50% of your next 2%
Company-paid life insurance and long-term disability insurance

Generous PTO and sick leave, plus other paid emergency leave options

Six weeks of partial salary for parental leave

Stable weekday schedule with no nights, weekends, or travel expected

Workday perks including an on-site gym, free drinks and snacks, and flexible lunch breaks

This business-to-business role lets you partner with professional clients and accounts payable teams to resolve balances, credits, and disputes while building valuable client-service, collection, and problem-solving skills.

What Success Looks Like Complete paid training and apply coaching with confidence

Meet goals for collections, revenue, quality, productivity, attendance, and documentation accuracy

Communicate professionally and follow up consistently

Resolve balances, credits, and disputes in a solutions-focused way Build a career path through feedback, cross-training, internal opportunities, and continued skill development

Job Duties Meet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business results

Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations

Deliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call control

Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity

Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction

Use active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutions

Maintain organized electronic files and professional written correspondence while protecting confidentiality

Collaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed

Required Skills & Competencies Clear, professional communication by phone and email

Active listening, negotiation, and problem-solving skills

Reliability, punctuality, and a strong sense of ownership

Basic computer, typing, Microsoft Office, and math skills;
Excel experience is a plus

Team-first mindset with the ability to work well with clients and coworkers

Professionalism, confidentiality, and attention to detail

Minimum Qualifications High school diploma or GED required

Collections, sales, customer service, or professional communication experience preferred

No extensive collections experience required—we’ll provide paid training

Reliable transportation and ability to work onsite in Maple Grove, MNFluency in English required; other language fluency may be required by role, client, or project

Successful completion of reference and background checks required

Work…