Field Support Engineer II

Overview

ZEISS has been in business for over 177 years. ZEISS is a global leader in science and technology with diversified portfolios in Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada. Make a difference, come join the team!

Location/Region: This position is located in Minneapolis, MN and will cover the Midwest territory.

As a Field Service Engineer II (FSE II), you will work with a team that supports ZEISS Surgical Microscopes service. The FSE II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on designated Carl Zeiss Meditec instrumentation in a specified field service territory. You will represent Carl Zeiss Meditec at customer locations and strive for a high level of customer satisfaction.

You are responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies and maintain professional communication with the team, customers, management, Sales and Technical Support.

• Diagnose and repair designated products within an assigned service territory, including preventative maintenance, installations and upgrades per training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, assessing customer needs and potential financial impact to the practice and patients.
• Complete and submit daily field service reports according to procedures in the Field Service reference database.
• Complete and submit weekly expense reports according to Carl Zeiss Meditec policies.
• Maintain spare parts inventory according to company guidelines and return parts as designated by policy.
• Support revenue growth through promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include instructing customers on operation and maintenance of equipment.

ADDITIONAL RESPONSIBILITIES: Maintains company-issued test equipment and support tools, including spare parts. Installation and maintenance of equipment at trade shows, as requested and required.

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certifications preferred.
• Ability to think through difficult customer issues and achieve satisfactory results.
• Self-directed and able to work independently with limited oversight.
• Good verbal and written communication skills.
• Strong computer skills.
• Ability to pass required training to service fine mechanics and optics and to effectively service equipment after training.
• Multiple project and time management skills required.

• Extensive overnight travel by automobile and air.
• Must travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.
• Must be able to obtain sufficient credit to cover incurred business expenses reimbursed upon expense report submission and approval.
• Average of four (4) hours driving per day for service calls. Valid driver’s license and good driving record.
• Occasional lifting up to 50 pounds. Thirty percent of the workday spent standing or walking.

We offer amazing benefits to support you as an employee at ZEISS.

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The hourly pay range for this position is $31.00 - $39.00. This position is eligible for a Performance Bonus. ZEISS also offers robust benefits including medical plans, retirement savings plan and paid time off.

This job description does not state or imply that the above are the only duties and responsibilities. All requirements are subject to modification to reasonably accommodate individuals with a disability.

Your ZEISS Recruiting Team:
Tina Eilerman

Equal Employment Opportunity: ZEISS provides Equal Employment Opportunity without unlawful regard to race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy, genetic predisposition, or any other class or characteristic protected by law.