Medical Customer Service

Job Description

At Bio Life, we know that flexibility matters—especially for those balancing multiple commitments. That’s why we’re dedicated to creating meaningful part‑time opportunities for our team. This role is truly part‑time, with most shifts lasting 4 to 6 hours per day, 3 or more days per week—designed to fit your life.

You will report to the Plasma Center Manager and perform as a plasma donor screener and phlebotomist to support plasma center operations. You will answer phones, greet donors, ensure their safety, screen new and repeat donors, take and record vital signs and finger‑stick results, use the Donor Information System, prepare donor charts, maintain accurate records, coordinate donor compensation, help identify operational opportunities for continuous improvement, and work a variety of shifts including Saturdays, Sundays, and holidays.

• Confirm availability and schedule shifts early in the interview process.
• Inform team members in advance of any schedule changes.
• Ensure reliability during scheduled hours.
• Maintain flexibility on both sides to fit diverse commitments.

• High school diploma or equivalent.
• Ability to walk, stand, lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Will work evenings, weekends, and holidays.
• Weight lifting: up to 5 lbs routinely, and occasionally up to 32 lbs, rarely up to 50 lbs.
• Fine motor coordination, depth perception, and hearing ability to detect equipment from a distance.
• Knowledge of potential exposure to blood borne pathogens (risk level
  1); 90% of tasks require prolonged glove wear.
• At least 1 year of experience in a customer or patient‑facing role.

We offer a comprehensive benefits program including retirement benefits, medical/dental, family leave, disability insurance, and more, with eligibility for short‑term incentives, 401(k) with match, short‑ and long‑term disability, basic life insurance, tuition reimbursement, paid volunteer time off, company holidays, and well‑being benefits. U.S. based employees may accrue up to 120 hours of paid vacation and up to 80 hours of sick time.

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

USA - MN - Maple Grove

Employee – Regular – Part time

No