Branch Operations Lead-Maple Grove-Maple Grove. MN

Job Description

We are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Using the latest banking solutions combined with cutting‑edge financial technology, you will represent our brand and culture, help people experience our Customer Promise by providing education and advice tailored to their financial needs.

In a JPM Branch you will work closely with the Branch Manager, branch employees, and the broader team of experts to ensure client financial transactions are handled with precision and care while adhering to policies, procedures, and regulatory requirements. Your daily tasks include assisting clients, introducing self‑service options, and reviewing branch operations to keep the team informed of the latest policies.

Leadership will help the branch exceed control expectations and maintain a positive tone in the branch environment.

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere, ensuring every client has an exceptional experience.
• Greet clients warmly and demonstrate genuine care during interactions, assisting with transactions and managing lobby flow.
• Lead branch operations, including management of cash devices such as the cash vault and ATM, resolving client issues quickly and consistently.
• Communicate clearly and politely, anticipating client needs and managing the waiting queue for smooth visits.
• Introduce clients to the friendly branch team and collaborate to deliver seamless service with sincerity.
• Simplify the banking experience by sharing self‑service options, allowing clients to access accounts anytime.
• Support the Branch Manager in all aspects of operations, maintaining high standards for loss control, compliance, and audit readiness.

• Commitment to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills for multi‑tasking.
• Leadership and operational proficiency, ensuring transaction accuracy within a collaborative team.
• Passion for educating the branch team and partners and for staying connected.
• Ability to build meaningful connections and engage clients, educating them and referring them to experts when needed.
• 1+ year of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

• Successful completion of the Branch Operations Lead Training Program.
• Travel to in‑person training and meetings as required.

Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals. Our mission is to create lifelong relationships and put customers at the heart of everything we do. We also serve small businesses, nonprofits, and cities with solutions that meet a wide range of financial needs.

We are an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other protected attribute. Reasonable accommodations are made for religious practices, mental health, and physical disability needs.

Our Consumer & Community Banking division serves customers with personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and pride ourselves on high customer satisfaction.