Loan Service Representative

Top Line Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Loan Servicing team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.

Loan Service Representatives are responsible for reviewing & processing consumer loan files to ensure compliance with Top Line Policies & Procedures as well as all state and federal regulations. They are also responsible for the post-closing servicing of both direct and indirect consumer loans. This position also provides support to branch personnel in regards to the processing and closing of consumer loans.

• Reviews all consumer loan files for compliance to help ensure quality.
• Clearly document and follow up on any corrections to loan documents that need to be completed.
• Ensure that lien perfections are completed in a timely manner.
• Maintain complete and accurate files pertaining to consumer loans including, but not limited to, applications, documents, collateral tracking and filing, insurance records, recording of documents, and other documentation.
• Conduct loan file maintenance for all loan products.
• Complete paid in full report including releasing liens.
• Provide assistance to branch personnel and/or members resolving any account related issues.
• Performs other related duties and special projects as required or assigned.

• 6 months to 1 year loan processing/closing experience is desired.
• Previous clerical or customer service experience essential.
• Excellent verbal and written communication skills.
• Current knowledge of consumer loan regulations and policies relating to processing is essential.
• Detail oriented with good organizational skills essential and ability to work independently.

At Top Line Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be a Equal Opportunity/Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.