Patient Care Coordinator in Maple Grove, MN; onsite

Overview

Patient Care Coordinator – Maple Grove, MN (full time & onsite)
Compensation: $22-$23/hr. (flexible with experience)

Schedule:

Monday to Friday, 8 am to 5 pm

My client is a national leader in healthcare specializing in upper extremity prosthetics, has an opening for a Patient Coordinator.

• General office duties (phones, daily correspondence, maintaining paper and electronic file systems, preparing the front office, conference room, kitchen, and clinical care areas for daily operations).
• Schedules and confirms patients’ prosthetic and follow-up appointments.
• New patient processing (initial patient info, patient check-in and check-out, patient intake information, patient questionnaire, patient education, practice patient confidentiality and HIPAA compliance protocols, corporate database updates, new patient communication/information packets and follow up, travel arrangements/accommodations/logistics, restaurant and event suggestions).
• Assist with translation of Spanish-speaking patients.
• Benefit verification checks.
• Conducts and/or is present with patients during administration of patient evaluation/satisfaction survey.
• Build relationships with potential patients.
• Prepare and submit weekly and monthly reports with tracking information’s patient file management (information kept current daily, chart notes, Dr.’s signatures, delivery acknowledgments, follow-up management).
• Compliance projects and upkeep.
• Chart backup.
• Coordinate/manage overall office clinical staff schedule.
• Maintain log for office repairs/needs and schedule work to be done (IT, utilities, supplies, refreshments, laundry, and general maintenance, janitorial).
• Send Surveys.
• Patient Appointment Prep – ensure all needed paperwork/release forms are prepared for scheduled appointments.
• Other duties and responsibilities as directed by management.

• Minimum of 3-5 years’ strong administrative experience and customer service experience.
• Prior experience in medical office and benefit check experience.
• Must be detail oriented with strong analytical skills.
• Strong verbal and written communication skills.
• Proficient with MS Office (Excel and Word).
• Ability to multitask.
• Must be a team player.
• Comfortable working in a high-pressure environment.
• Work independently under general supervision.