Front Office Associate Job Maple Grove area,Minnesota USA,Healthcare

RAYUS now offers Daily Pay! Work today, get paid today!

Pay range:
The pay range for this position is $16.09 - $23.27 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Work hours:

Temporary/casual position working various shifts Monday-Friday between the hours 6:30am-10:30pm; includes Saturday shifts (days), flexible schedule.

Essential Duties and Responsibilities Registration (55%)

Greet and check-in patients scheduled for imaging services; processes payments and copays as needed

Answer phones and handle calls in an efficient and friendly manner

Field phone calls appropriately for Center Team Members

Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information

Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup

Order office supplies as needed

Maintain supply of patient information sheets

Push patient imaging via electronic interfaces

Complete patient appointment confirmation calls and provide preparation instructions to patients

Fax/scan reports, billing information, and medical release forms as requested

Scheduling (20%)

Arrange transportation, interpreters, and hotel accommodations for patients when appropriate

Enter and submit patient exam orders

Verify patient exam orders match exam schedules

Schedule referrals and ensure proper authorizations are obtained

Schedule walk-in patients

Process requests for image orders and CDs from both the referring physicians and patients

Maintain an up-to-date and accurate database of all current and potential referring physicians

Insurance (20%)

Verify patients insurance coverage

Pre-certify all patient exams with the patients insurance company

Obtain insurance authorizations

Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following company guidelines

Other tasks and projects (5%)

Completes other tasks and projects as assigned

Required

High School Diploma, or equivalent
One (1) year of Customer Service experience
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite;
Outlook, Word, Teams, Excel

Preferred

Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual

Benefits

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all

RAYUS Radiology is an EO Employer/Vets/Disabled.

Daily Pay implementation is contingent upon initial set-up period.

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