Interim End User Services Engineer

Overview

The End User Services Engineer delivers frontline technical support and engineering for end-user technology, ensuring employees have reliable, secure, and effective access to the tools required to perform their roles. This position blends strong technical troubleshooting with a high level of customer service and ownership of the end-user experience.

The role is responsible for supporting and maintaining desktops, laptops, mobile devices, peripherals, collaboration platforms, and related services across a distributed enterprise environment.

Worksite

Location:

Dayton, MN – Onsite

Pay Range: $20-25/hr

Benefits: Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

• Act as an escalation point for complex end-user technical issues across hardware, software, networking, and collaboration tools
• Support and maintain Windows and macOS endpoints, mobile devices, printers, and peripherals
• Manage imaging, deployment, and lifecycle management of end-user hardware
• Troubleshoot Microsoft 365 applications and other enterprise productivity tools
• Respond to escalated service desk incidents and requests in accordance with defined SLAs
• Document issues, resolutions, and knowledge articles for recurring problems
• Contribute to ITIL-aligned processes, including incident, request, and change management
• Implement and uphold end-user technology standards related to devices, collaboration tools, and security
• Participate in IT initiatives such as office expansions, site openings, and enterprise software rollouts
• Support network and Wi-Fi validation, video conferencing solutions, and conference room technology
• Assist with endpoint patching, security controls, and compliance requirements
• Partner with infrastructure, networking, and security teams to deliver a seamless end-user experience
• Identify recurring issues and provide feedback to drive continuous improvement
• Train and support end users on new tools and technology best practices

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 3+ years of experience in end-user support, desktop support, or IT service desk roles
• Proficiency with Windows 10/11, macOS, and mobile operating systems (iOS/Android)
• Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, One Drive)
• Experience with endpoint and identity management tools such as Active Directory, Intune, SCCM, or similar platforms
• Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging processes
• Understanding of ITIL concepts, endpoint security, and patch management
• Strong customer service mindset with clear, professional communication skills
• Ability to troubleshoot methodically and explain technical concepts in user-friendly terms
• Self-directed, organized, and capable of managing multiple priorities

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.