Service Technician

We are looking to add a Service Technician to our team. The Service Technician will support small to medium-sized business clients from our Maple Grove office, troubleshooting hardware and software, setting up user accounts, and providing excellent customer service.

• Balance daily workload, answering and prioritizing calls and tickets
• Install, support and troubleshoot software and hardware issues remotely
• Gather technical information for Engineer or on-site escalations
• Participate in rotation responding to after-hours calls and emergencies to mitigate client downtime
• Perform on-site dispatches at client sites when necessary
• Maintain client accounts with special attention to security on all data and voice systems
• Exceed customer expectations of service and know-how on a daily basis
• Maintain internal knowledgebase and ticketing information on an ongoing basis
• Perform routine maintenance updates
• Box up and ship hardware to clients as requested
• Build PCs
• Put server hardware together
• Build virtual Windows servers
• Other duties as assigned

• Education:
  
  MCSA or two-year college degree in Information Technology; or equivalent experience.
• Cyber Advisors Service Desk is not an entry-level position and requires a combination of skills and experience for consideration.

• Two years related experience with helpdesk/desktop support in a professional environment
• Call center or client-facing experience

• Strong PC Operating System, hardware, and networking fundamentals
• Active Directory: managing user accounts, security groups, and permissions
• LAN Fundamentals: file servers, file and folder permissions, print servers
• ISP Flow/Outage Fundamentals
• Spam Filtering Fundamentals
• Data Backup and Restore Fundamentals Security: identifying and resolving malicious software issues
• Strong interpersonal skills required to effectively communicate with users and vendors
• Willingness to work as part of a team to deliver quality service to our clients
• Strong work ethic
• Time management and task prioritization skills

• Highly competitive pay based on experience
• Great opportunities for career advancement
• Cyber Advisors fully pays Medical and Dental plan for employee
• 401k with employer matching
• Disability and Life Insurance
• Bonuses eligible
• Vacation and paid time off
• Working with dynamic clients and the latest coolest technology

Must be able to pass a criminal background check and drug screen.