Field Engineer

Position: Field Engineer 4
Job Description:

Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets. This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day. What to expect:
Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.

Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.

Work independently as well as within a team to resolve onsite customer requests efficiently and effectively. Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.

While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance. What skills do I need to be a successful FST? Patience, empathy, confidence, and customer service skills. Strong IT background with a focus Hardware support of Dell products Excellent communication (verbal and written), time management, and developmental skills.

Skilled at defusing high-stress situations and facilitating resolution to technical problems.

Ability to multi-task in a fast paced environment.

Professional appearance and attitude when interacting with our clients' in-person What are the qualifications I need to have? 3+ years of relevant experience Excellent troubleshooting skills with related hardware components General Questions Full Legal Name (name that appears in driver's license) What name do you prefer to be called by? This position will provide services to customers with government contracts. One requirement for this position is US Citizenship.

Do you meet this requirement?

What is your zip code of residence? Do you have a working printer at home? Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers? The job requires a substantial amount of administrative work, such as filling out paperwork, reporting your time and location many times during the day, and reporting and documenting your activities in the ticketing system for each service call.

Is this something you will have an issue with? Have you ever worked for Unisys? If yes, please provide the dates and reason for leaving. If your car breaks down, what is your back up plan for getting to work or traveling to a customer to provide services? Uber, Lyft or public transportation are not acceptable as a backup plan.

Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.) Do you have a reliable computer and a high speed internet connection at home that you can use for work?

The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweat shirts. Are you willing and able to comply with this dress code?

As of today, are you available to stay in this position for at least 6 months? Do you anticipate any reason you wouldn't be able to complete 6 months of service? Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book.

Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this…