Application Administrator , IT - Epic Cadence, Prelude, Referrals

Application Administrator I, IT – Epic Cadence, Prelude, Referrals

About this position:
The Application Administrator I is an application design and configuration resource for vendor‑purchased and NMHC‑developed applications. Acts as liaison with designated department super‑users, application vendors, education and support staff regarding application upgrades, service requests, and optimization. The role focuses on one primary area of expertise—customer access, revenue cycle, clinical, ancillary department, or administrative/corporate applications. It functions as an application team member, often taking direction from the IT Application Administrator Lead or IT Project Manager.

The Application Administrator I works closely with IT Resource Educators and Customer Support staff to maintain and support the application system environment.

Must live in Minnesota or Wisconsin to be eligible for this role.

Act as liaison with designated department super‑users, application vendors, education and support staff regarding application upgrades, service requests, and optimization.

• Education:
  
  Required certification/associate degree or 3 years of related application use with business or health‑care work experience. Prefer bachelor’s degree in information technology, health‑care, or related field.
• Experience:
  
  Required 1–3 years of professional working experience in EPIC. Demonstrated analytical critical‑thinking skills for process improvement or problem resolution. Knowledge of customer‑service methodology and accountability. Demonstrated interest in learning new technologies and applications. Demonstrated self‑motivation and willingness to take on additional responsibilities.
• Licensure/Certification:
  Maintained professional/clinical competence, certification and/or licensure as applicable. Preferred:
  Experience with Epic Cadence, Prelude & Referrals. Additional experience with Epic Welcome a plus.

Location & Eligibility:
Must live in Minnesota or Wisconsin. Applicants must be authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position.

Work Group:
Non Contract

Hours per week pay period: 80

Shift: Days, 8 hours

Remote or On‑site:
Hybrid Remote

FLSA Status:
Exempt

Benefit Eligibility:
Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N18 ($29.14 – $43.72) per hour, based on experience.

Shift Differential:
Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible:
False

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3,000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit‑eligible team members

Public Student Loan Forgiveness program is available for non‑profit organization.

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome.

Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected…