ESP - Technology

Osseo Ind School District 279 Educational Service Center - Maple Grove, Minnesota

Job summary: To inspire and prepare each and every scholar with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level one technical services that support accessible, equitable and user‑friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

About I2T2: Osseo Area Schools is Minnesota’s 5th largest school district. This position is part of the Instructional and Informational Technology Team (I2T2) which provides technical support to approximately 21,000 students and 3,000 staff members across 31 site locations. The team manages about 9,000 classroom/staff computers and 21,000 student mobile devices, ensuring high customer satisfaction with technology services.

• Assist students and teachers in locating resources and operating electronic equipment, including computers and computer software.
• Operate and maintain the circulation, shelving and storage of media/technology resources.
• Assist and support computer technology with installation of software, troubleshooting hardware problems, and maintenance of the computer networks.
• Assist in maintaining a positive learning environment.
• Set up and maintain inventory of technology resources, including hardware and software.
• Maintain the receipt, distribution and return of technology resources.
• Perform other tasks as determined by I2T2.
• This position consists of two primary responsibilities during the school year: 3 hours per day supporting CBVAT and 3 hours per day supporting IT Client Services. During the summer, and potentially other days throughout the school year, the position will transition to 6 hours per day supporting IT Client Services.

• High School Diploma or equivalent.
• Highly motivated self‑starter with a strong work ethic.
• Communicates effectively and confidently, both verbally and in writing.
• Proficiency to troubleshoot hardware, software and explain current technology to end‑users.
• Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS.
• Ability to respond to help desk requests via telephone, help desk software, and email.
• Ability to travel to different sites during the workday.

• Strong customer service orientation – dedication to customer needs; understanding the customer’s sense of urgency.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
• Ability to collaborate effectively.

• Experience working in a K-12 school setting.
• Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese).

Educational Support Professionals

Classification 2; view salary grid on the respective bargaining unit listed above, accessible via our Employee Contracts page.

6 hours/day; 5 days/week

• Meaningful and impactful work
• Opportunities to grow professionally
• A variety of benefits
• Mentorship programs for teachers and educational support professionals
• Summer opportunities

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran‑friendly employer. Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity.

For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

If you have a disability that requires an accommodation during the selection process, please email Human Resources at HR or call 763‑391‑7007.

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case‑by‑case basis.

Part‑Time

• Citizenship, residency or work visa required.

• Contact HR or the Site with any questions regarding the position.
• Email: hr

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