IT Supervisor – IT VMO Governance

Responsibilities

• Lead end-to-end execution of IT VMO programs and projects, including governance transformation, managed services onboarding, and operational improvements
• Develop and manage program roadmaps, timelines, milestones, and dependencies
• Track and manage program risks, issues, and decisions, ensuring timely resolution and escalation
• Implement and enforce IT governance frameworks, policies, and control processes
• Ensure standardization across the IT vendor lifecycle (intake, sourcing, contracting, onboarding, performance, renewal)
• Drive continuous improvement of IT VMO processes, tools, and reporting capabilities
• Ensure alignment with enterprise IT standards and corporate policies
• Lead and manage team members and/or contract resources supporting IT VMO operations
• Assign work, set priorities, and ensure successful delivery of program objectives
• Provide coaching, development, and performance feedback
• Ensure alignment to program budgets and resource allocation to achieve business objectives
• Track financial performance, cost savings, and value realization
• Develop solutions for multi-faceted, cross-functional issues requiring analytical and conceptual thinking
• Address complex, ambiguous, and non-routine challenges across IT vendor and asset management programs
• Partner with IT, Procurement, Finance, and business leaders to drive program alignment
• Ensure adherence to IT governance standards, corporate policies, and regulatory requirements

• Bachelor’s degree or higher (completed and verified prior to start)
• Seven (7) years of experience in Information Technology, including program/project management or vendor management in a private, public, government or military environment
• Experience leading large-scale IT programs or PMO/PPMO initiatives
• Experience in IT Vendor Management, Managed Services, or IT governance
• Strong knowledge of project management methodologies (Agile, Waterfall, hybrid)
• Experience working across global, cross-functional teams
• Strong analytical, planning, and problem-solving capabilities
• Proven ability to influence and communicate effectively at multiple levels of the organization
• Experience with enterprise systems (e.g., SAP, Service Now, Flexera, vendor governance platforms)

• Bachelor's degree
• Project Management Professional (PMP)
• Certified Scrum Master (CSM)
• ITIL certification
• Lean Six Sigma certification