Global Off Invoice Transformation Framework and Process Leader

Global Off-Invoice Transformation Leader

We are seeking a Global Off-Invoice Transformation Leader to drive process definition and standardization, manage global timelines, lead automation initiatives, and influence business strategy through high‑quality data collection.

• Drive process definition and standardization for customer incentive plans, point‑of‑sale data collection and quality, and chargeback business models.
• Identify and activate automation and improvements to increase agility and quality while supporting growth for business teams.
• Manage global timelines and act as the technical subject‑matter expert for off‑invoice work streams.
• Guide and provide insights and reporting that enable business teams to define point‑of‑sale strategy.
• Collaborate with the BPO organization on key performance indicators, process improvements, and efficiencies.
• Lead the global strategy for POS, CIP, and chargeback processes and frameworks.
• Establish and drive global operational process alignment across business groups.
• Identify, prioritize, and lead a portfolio of improvement opportunities to enhance customer experience, cycle time, compliance, and productivity.
• Manage global governance for POS/CIP/Chargeback processes, including transaction improvements, exception handling, onboarding standards, and escalation paths.
• Lead and support global deployments of new technical solutions, tools, system enhancements, and automation capabilities.
• Ensure stakeholders have transparency and visibility of tools, information, and insights enabling strategic decisions.

• Bachelor’s degree (or higher) completed prior to start.
• Seven years of experience in marketing, sales, point‑of‑sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles.
• Preferred:
  Master’s degree in business administration, innovation, technology, data analytics, or marketing.
• Preferred:
  Ten years of relevant experience.
• Experience leading transformation initiatives across divisions, business groups, and functions.
• Knowledge of POS/CIP/Chargeback systems and processes.
• Experience leading deployment of new tools, ERP enhancements, workflow solutions, reporting solutions, or automation capabilities.

On‑site at the 3M Center in Maplewood, MN, with at least four days a week. Travel may include up to 10% domestic or international.

The expected compensation range is $188,251 – $230,084 annually, including base pay and variable incentive pay if eligible. A range of benefits is available: medical, dental & vision, health savings accounts, flexible spending accounts, disability and life insurance, voluntary benefits, paid absences, retirement, and other programs.

Must be legally authorized to work in the country of employment without sponsorship for an employment visa. All employees will be required to sign an employee agreement as a condition of employment. 3M is an equal‑opportunity employer; 3M does not discriminate on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by law.