Director, Business Solutions Technology - HR & Employee Services

Role Overview

As the Director of Business Solutions Technology for HR & Employee Services, you will lead the strategy and execution of engagement capabilities, platforms, and solutions. In this highly visible leadership role, you will oversee a portfolio of technologies, products, services, and business processes that support stakeholder experiences, operational effectiveness, and business performance.

You will champion the strategic evolution of key technologies including Service Now, Workday, and Five9; ensuring investments align with organizational priorities, driving adoption and continuous improvement, and delivering scalable, secure, and high-quality outcomes.

This position requires a leader with experience in information technology, with significant responsibility for employee-facing platforms, service delivery, or enterprise applications. The ideal candidate will have a proven track record of leading cross-functional teams and portfolios that span technology strategy, service operations, and business process improvement.

• Bachelor’s degree in information systems, MIS, Information Technology, Computer Science, Management or equivalent years of experience.
• 8+ years of progressive leadership experience in information technology, with significant responsibility for employee-facing platforms, service delivery, or enterprise applications (e.g. Service Now, Workday, Five9).
• Proven experience leading cross-functional teams and portfolios that span technology strategy, service operations, and business process improvement.
• Experience partnering with functional, shared services, or business operations leaders to deliver technology solutions that improve employee experience and operational effectiveness.
• Demonstrated success leading transformation initiatives involving governance, change management, vendor management and adoption of new capabilities.
• Demonstrated experience leading, developing, and aligning teams through changing priorities, capability building, and execution of strategic roadmaps.
• Experience with HR technology, employee service delivery, shared services, or enterprise support models preferred.

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities