IT System Administrator

The IT Systems Administrator is responsible for the day-to-day administration, maintenance, and reliability of Nextern’s global IT infrastructure. This role serves as a technical backstop for the global IT team, taking escalated support requests, maintaining existing and newly deployed systems, and partnering with internal business stakeholders to support company-wide technology initiatives. The ideal candidate is a self-starter with broad systems knowledge, a service-oriented mindset, and the ability to operate effectively and efficiently.

• Administer and maintain Windows and/or Linux server environments, Active Directory/Azure AD, DNS, DHCP, Group Policy, and related infrastructure services.
• Serve as the escalation point for complex helpdesk and support requests from global IT staff and end users, ensuring timely resolution and clear communication.
• Monitor system health, performance, and availability; proactively identify and resolve issues before they impact business operations.
• Plan, coordinate, and execute patching, upgrades, and lifecycle management for servers, endpoints, and network equipment.
• Maintain and improve backup, disaster recovery, and business continuity procedures; conduct regular testing to validate recoverability.
• Manage user accounts, permissions, and access controls across systems including Microsoft 365, identity platforms, and on-premises directories.
• Onboard and integrate new systems and technologies, documenting configurations, procedures, and runbooks to support knowledge transfer.
• Act as a technical resource and subject matter expert for global IT team members, providing guidance on infrastructure best practices and troubleshooting approaches.
• Support internal business initiatives by evaluating technology requirements, participating in project planning, and delivering infrastructure components on time.
• Collaborate with the Cybersecurity team to enforce security policies, respond to vulnerabilities, and maintain compliance with company standards.
• Manage and maintain vendor relationships and service contracts related to IT infrastructure and software.
• Create and maintain accurate technical documentation, asset inventory records, and change management logs.
• Nextern is a contract manufacturer of medical devices. The System Administrator must be able to operate in a highly regulated environment.
• Performs other duties as assigned.

• None

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience will be considered.
• 3+ years of hands-on experience in a systems administration or IT infrastructure role.
• Proficiency with Microsoft Windows Server, Active Directory, Azure AD/Entra , and Microsoft 365 administration.
• Experience with virtualization platforms (VMware, Hyper‑V, or equivalent).
• Working knowledge of networking fundamentals: TCP/IP, VLANs, VPN, firewalls, and DNS/DHCP.
• Familiarity with endpoint management tools (Intune, SCCM, or equivalent).
• Experience supporting a geographically distributed or global workforce is strongly preferred.
• Strong written and verbal communication skills; ability to explain technical concepts to non‑technical stakeholders.
• Relevant certifications (e.g., CompTIA A+/Network+/Security+, Microsoft Certified: Azure Administrator, or equivalent) are a plus.

• Problem Solving
  - Identifies and resolves technical issues in a timely and methodical manner; gathers and analyzes information skillfully; develops and evaluates alternative solutions; escalates appropriately when needed.
• Technical Skills
  - Maintains up-to-date knowledge of infrastructure technologies and best practices; pursues training and development opportunities;…