Customer Service Representative

Overview

Anteris® Technologies is a global structural heart company focused on advancing cardiac care. We seek to restore healthy blood flow patterns through innovative technologies and a patient‑centered approach. This role supports customers, internal stakeholders, and supply chain operations by managing orders, coordinating shipments, and serving as a key point of communication while adhering to quality and regulatory requirements.

Customer Order Management

• Processing customer orders accurately and in a timely manner
• Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements
• Entering and maintaining order details within ERP or order management systems
• Communicating order acknowledgements, updates, and changes to customers

Supply Chain & Logistics Coordination

• Coordinating with Supply Chain, Warehouse, and Logistics teams to ensure on‑time shipment of products
• Monitoring order status and proactively addressing delays, backorders, or discrepancies
• Supporting domestic and international shipments, including required documentation
• Assisting with returns, replacements, credits, and repair orders in accordance with approved procedures

Customer Communication & Support

• Serving as a primary point of contact for customer inquiries related to orders, shipments, and product availability
• Providing clear, professional, and compliant communication with customers and internal teams
• Escalating issues, service interruptions, or potential risks to the Supply Chain Manager as appropriate

Documentation & Compliance

• Maintaining accurate customer and order records in accordance with Good Documentation Practices (GDP)
• Ensuring all activities comply with FDA QSR, ISO 13485, and company quality system requirements
• Supporting audits and inspections related to order processing, customer records, and traceability
• Identifying opportunities to improve order accuracy, communication, and customer satisfaction
• Participating in process improvement initiatives across customer service and supply chain functions
• Cross‑functional collaboration to improve customer experience and operational efficiency
• Work is performed in a warehouse and office setting with frequent computer and phone use
• Ability to stand or sit for extended periods and work within a regulated, quality‑driven environment

Required

• High School diploma or GED
• 2+ years of experience in customer service, order management, or supply chain support
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to work effectively in a regulated, documentation‑driven environment
• Proficiency with basic computer systems and order management or ERP software

Preferred

• Experience in medical device, pharmaceutical, biotech, or other regulated industries
• Familiarity with FDA QSR, ISO 13485, or cGMP environments
• Experience supporting domestic and international shipments
• Experience working cross‑functionally with supply chain, warehouse, or manufacturing teams

Target base salary range: $20 - $24
, plus eligibility for an annual short‑term incentive (STI) targeted at 5% of base salary and equity participation. Final compensation will be determined based on experience and role requirements. We are unable to sponsor work visas at this time.

What We Offer:

• Opportunities to impact the healthcare industry through groundbreaking therapies
• Collaborative and dynamic work environment with a culture of innovation
• Competitive compensation package, including salary, bonuses, and stock options
• Career development opportunities in a growing company

Equal employment opportunity statements and voluntary self‑identification information are provided for compliance purposes and are not part of the job responsibilities. This section has been trimmed to include only the key legal and privacy notes relevant to the role.