North Journey Operations Manager

Overview

Position
:
True North Journey Operations Manager (1.0 FTE), benefit-eligible. Reports to the Provost. Part of the Student Success department at the College of Saint Benedict (CSB) and Saint John’s University (SJU). The True North Journey (TNJ) is a set of experiences designed to support students’ development of purpose and career skills, including integrated advising, experiential learning, mentorship, and professional development. The primary role of this position is to provide operational support to the TNJ team.

Institution
:
College of Saint Benedict and Saint John’s University.

Why Join Us?

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment. For information regarding benefits, visit the CSB/SJU benefits page.

Responsibilities

• Manage operational workflows for the True North Journey initiative, serving as the central point of contact for faculty and staff.
• Manage the implementation of True North Journey programming across all institutional touchpoints.
• Oversee quality assurance processes for all True North Journey elements and programming.
• Manage the ongoing development and enhancement of True North Journey programs, ensuring alignment with institutional goals and student success outcomes.
• Provide administrative support to the True North Journey Steering Team, including meeting coordination, document preparation, and facilitation of key project activities.

• Lead the full production cycle of annual True North Journey Conference Days, coordinating initiatives from implementation teams and managing post-event evaluation.
• Partner with Marketing Communications to ensure consistent TNJ messaging and communication delivery across stakeholder groups.
• Maintain websites and digital platforms that support the True North Journey.
• Manage the marketing materials request process for TNJ programs, serving as the primary contact between program teams and Marketing Communications.

Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree; master’s degree preferred
• Three years of related experience
• Professional administrative experience in higher education
• Demonstrated ability to work collaboratively with cross functional teams
• Attention to detail and accuracy with strong organizational skills
• Ability to maintain professional standards of confidentiality
• Excellent written, oral, and interpersonal communication skills
• Ability to work, prioritize tasks, and problem-solve independently with limited supervision
• Ability to incorporate feedback into projects and responsibilities
• Experience managing multiple priorities
• Proficiency with current office software and tools including scheduling, word processing, databases, and web-based systems
• Self-motivated with the ability to identify needs and proactively address them

Physical Requirements

• Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role

Travel Requirements

• Regular travel between the campuses of the College of Saint Benedict and Saint John’s University

Applications are accepted online by clicking on "Apply." Candidates are asked to complete the application form and submit a cover letter and resume. If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at  or employment.

The College of Saint Benedict and Saint John’s University are Affirmative Action/Equal Opportunity Employers. The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon factors including experience, qualifications, and skills, and may fall outside of the indicated range.