Operations Manager

Overview

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The Operations Manager serves as a liaison between project personnel and executive management. It is accountable for establishing and maintaining a mutually beneficial working environment for the location's employees, providing management, communication, and leadership to facilitate sound business decisions across multiple customer contracts to ensure division success. Monitors and ensures customer satisfaction and cultivates new business opportunities.

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• 401(k) with Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and more

• Assumes complete responsibility for the assigned Construction Division, its operations, equipment, and facilities
• Ensures safety requirements by holding others accountable and supporting commitment to worker safety, workers’ compensation loss management, and DOT compliance in coordination with the EHS department
• Maintains regular communication with internal and external stakeholders to monitor and ensure customer satisfaction and organizational congruence
• Identifies and implements continuous process improvement initiatives to enable efficient service delivery
• Identifies, analyzes, and reports key performance indicators of divisional operations and holds stakeholders at all levels accountable to them
• Monitors and maintains an effective work schedule and quality control to meet the Company’s promises of quality and timeliness
• May be responsible for the employee and subcontractor schedule and budgets time required to meet production deadlines safely
• Works with Project Management personnel to ensure smooth departmental handoffs and information/documentation flow when utilized
• Acquires complete knowledge of assigned contracts, including units, pricing, systems, and other customer requirements; trains and holds direct reports accountable to such knowledge
• Seeks new business opportunities and participates in bid compilation and contract negotiations
• Negotiates unit additions with customers as they arise
• Monitors business finances weekly and prioritizes financial success
• Ensures compliance with safety requirements and contract terms
• Ensures equipment is maintained per Manufacturer and Company standards
• Manages equipment procurement needs using cost-benefit analysis
• Ensures accuracy of employee time and production records; addresses discrepancies per company processes
• Participates in onboarding of new subcontractors
• Identifies and manages workforce in alignment with customer demands and HR participation
• Delivers and documents both positive and negative feedback in a timely manner per company procedures
• Creates and maintains individual employee development plans; seeks opportunities for employee development
• May perform duties of field personnel as needed
• Other duties as assigned

• Bachelor’s Degree in an industry-related Engineering or Project Management field and 2-4 years of hands-on experience
• Telecommunications industry-specific experience, or a combination of education and experience
• Proven leadership in a cross-functional team environment
• Strong negotiator and consensus builder
• Commitment to technology-driven process improvement
• Proficient in word processing, spreadsheets, databases, Internet and cloud-based tools; working knowledge of Google suite strongly preferred
• Travel is required

• Teamwork and Servant leadership
• Complex problem solving and critical thinking
• Exemplary communication skills, both written and verbal
• Openness to change
• Ability to develop and maintain relationships
• Meticulously organized
• Self-motivated and driven
• Organizational commitment and congruence

The work environment characteristics and physical demands reflect those experienced while performing essential functions. Reasonable accommodations may be made for individuals with disabilities.

• Frequent sitting, standing, and/or walking
• Occasionally bend, squat, kneel, crawl or twist on concrete, dirt or gravel surfaces
• Frequent use of sight, hearing, and voice
• Use of hands, arms, and fingers to perform routine…