District Director

Job Description

As a District Director, you will assume leadership over a portfolio of dynamic pet and veterinary facilities. Your primary mission is to meet and exceed the expectations of our pet guests and parents, providing health care, grooming, daycare, boarding and training services within a connected care ecosystem. This pivotal role entails strategic cultivation of exceptional teams, steering them toward the realization of our company’s overarching mission, vision, and core values.

Must reside in Minnesota

Area Vice President

$75,000-$85,000 salary with bonus opportunities.

• Lives and models the mission, vision, culture, and policies of Destination Pet within yourself and your team.
• Ensures that all centers provide top quality care for our guests, including the delivery of exceptional customer service that focuses on integrated, personalized, and connected care with efficient and productive teams.
• Conducts a minimum monthly center/practice visits or more often as needed to determine overall success.
• Continually monitors the day‑to‑day operations and strategic initiatives that drive revenue within the assigned District.
• Partners with Center Leadership and District Veterinary Directors to manage scheduling so that center leaders provide effective staff/doctor scheduling to meet the needs of clients, pets, staff, and business needs.
• Partners with Recruiting and District Veterinary Directors on doctor hiring, retention, support, and compensation.
• Analyzes and utilizes financial reports and statistics from each location, such as profit and loss statements, doctor production reports, and other Key Performance Indicators with the District’s management team.
• Celebrates achievements and identifies revenue growth opportunities.
• Analyzes and delivers the results of the operational processes that directly impact the success of assigned practices or centers.
• Ensures completion of district quarterly inventory.
• Properly reinforces all Destination Pet’s training, safety, and service programs.
• Ensures center compliance with federal and local labor laws: DEA, EEOC, ADA, Fair Labor Practices, radiation safety, OSHA, HAZMAT, etc.
• Conducts a weekly call with the district leadership to discuss performance and strategic initiatives.
• Implements a one‑on‑one cadence for individual growth plans and management development opportunities.
• Partners with center and practice management team to identify and execute additional revenue‑driving initiatives.
• In partnership with the Center/Practice Management Staff inspects building and properties and recommends/reports facility repairs and improvements to maintain a safe environment.
• In partnership with center/practice management and safety leadership monitors and assists with all safety, emergency, and crisis situations.
• Resolves all customer and staff complaints not resolved at a center level.
• Interacts with and treats customers, guests, visitors, and team members in a professional, courteous manner.
• Assumes operational oversight, maintaining impeccable facility standards, cleanliness, and operational efficiency.
• Cultivates a pervasive culture of safety, instilling a mindset of vigilance and care among all team members.
• Embraces and executes any additional responsibilities as needed by the organization’s evolving needs.

• Expertise &
  
  Experience:
  
  Must be a pet fanatic – pets are part of our family!
• Demonstrated flexibility in scheduling, including availability during evenings and weekends to serve as emergency on‑call support.
• Exceptional leadership and organizational acumen.
• Proficiency in articulate verbal and written communication skills.
• A passionate affinity for animals, exuding an enthusiastic and caring demeanor, with impeccable attention to detail.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Proficiency in task prioritization and delegation as dictated by specific circumstances.
• Outstanding interpersonal and customer service skills.
• Experience in problem‑solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with…