Crisis Program Manager – Youth Residential Stabilization

Bright Path is opening a new short-term crisis stabilization home in the Twin Cities metro, and we're hiring the Program Manager who will run it.

This is a build role. The home opens in September 2026. You will help stand up the program, train the founding team, take the first referral, and set the standard for how this site operates — rather than inheriting someone else's systems.

Bright Path was selected to operate short-term residential crisis stabilization services for the seven-county metro region. Referrals come through the Metro Crisis Coordination Program (MCCP). If you already know that system, you know exactly what this work is and how much it matters.

• Two-bed, 245D-licensed residential crisis stabilization home serving youth on DD or CADI waivers
• Short-term by design — the county length-of-stay target is 90 days, and transition planning begins at intake, not at discharge
• Referrals originate from MCCP;
  Bright Path makes the final admission decision
• Acuity-based staffing from 1:1 to 3:1, adjusted as needs change, with 24/7 awake coverage
• Purpose-built environment: fenced yard, separate common living areas so people can be together or apart, and environmental modifications matched to individual support plans
• Located in Anoka or Ramsey County (site being finalized)

The young people referred to this program are in genuine crisis — losing a placement, boarding in a hospital, or at risk of commitment. Presentations commonly include physical and verbal aggression, self-harm and suicide risk, elopement, property destruction, and significant difficulty in school and relationships. Many carry trauma histories, and many arrive with co-occurring diagnoses.

They are also kids. The job is to make them feel safe again — physically, emotionally, and relationally — and then hand them off to a long-term setting that can hold what you built.

Intake and admission decisions.Review referrals within 24–48 hours, assess clinical risk and program fit, and make accept/deny recommendations in partnership with Operations. Coordinate intake logistics and readiness.

Behavior support and clinical programming.Develop initial behavior support plans at intake and update them at least every two weeks based on data. Track and analyze interfering behaviors. Train staff to implement plans with fidelity.

Crisis response leadership.Direct staff response during escalation. Hold the line on consistent, least-restrictive de-escalation. Review incidents within 24 hours and adjust programming accordingly.

Data and outcomes.Build and maintain behavior tracking systems. Read the trends and adjust interventions in real time. Report outcomes to internal leadership and county partners.

Transition planning.Start rdinate with case managers, families, guardians, and receiving providers. Participate in recurring interdisciplinary team meetings. Drive timely, durable discharges — including shadowing, training, and warm handoffs to the next provider.

Team leadership.Train, coach, and develop the Behavior Technicians and Program Coordinators assigned to the site. Maintain consistency in service delivery even when staffing shifts.

Compliance and documentation.Ensure documentation meets 245D, Positive Support Rule, and organizational standards. Maintain 24-hour communication expectations. Keep the site audit-ready.

This is a high-acuity program and we do not expect you to absorb it alone.

• Residential Operations Director
  — your operational supervisor, weekly 1:1s, and primary escalation path
• Director of Training and Compliance
  — audit prep, corrective action, and workforce development
• In-house CPI-certified instructors
  — staff receive an 11-hour CPI course plus DBT-informed skills, trauma-informed practice, and motivational interviewing, well beyond 245D minimums
• Internal nursing
  — individualized health and medication training plans, plus ongoing consultation
• Centralized recruiting and scheduling
  — we intentionally over-hire so acuity spikes doesn't become staffing emergencies
• Compliance and quality assurance team
  — incident review, data audits, and site evaluations

• R…