Client Services Representative

We are looking for an experienced, friendly, and compassionate Client Service Representative to join our veterinary clinic team!

Our Client Service Representatives are an essential part of the client and patient experience. The ideal candidate is organized, positive, knowledgeable, and able to thrive in a busy, environment while providing exceptional service to our clients and support to our veterinary team.

• Answer and manage busy, multi-line phone systems with professionalism and compassion
• Greet clients and provide a warm, friendly experience
• Schedule appointments and assist clients with questions and concerns
• Accurately type and enter information into our veterinary practice management system
• Communicate effectively with doctors, technicians, assistants, and other team members
• Multitask and prioritize responsibilities in a fast-paced environment
• Maintain a calm, positive attitude during stressful or challenging situations
• Provide knowledgeable and compassionate customer service to pet owners
• Help ensure the front desk and daily clinic operations run smoothly

• Previous veterinary clinic experience is required
• Excellent customer service and communication skills
• Comfortable handling busy phone lines and multiple tasks at once
• Strong computer and typing skills
• Ability to work efficiently and accurately under pressure
• Friendly, compassionate, and professional demeanor
• Positive attitude and strong teamwork skills
• Dependable, organized, and able to adapt to changing priorities
• Knowledge of veterinary terminology and general clinic procedures

• Flexible hours
• No weekends
• Hourly rate: $17-$21 DOE

Full Time employee benefits include:

• Health Insurance
• Paid Time Off (PTO)
• Sick time
• Personal pet discount
• Eligibility for a periodic bonus
• Eligibility for commission

Part time employee benefits include:

• Personal Pet discounts
• Eligible for periodic bonus
• Eligibility for Commission

If you are an experienced veterinary client service professional who enjoys helping people, caring for pets, and working as part of a dedicated team,
we’d love to hear from you!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.

Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Give pets and the people who love them more quality years together

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified Linked In profiles or emails ending in

- We may also contact you via text message from an identified NVA representative for recruiting-related…