Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques, and ensuring member complaints and issues are resolved according to company guidelines. Maintains compliance with company policies, supports the Open Door Policy, participates in recruiting, hiring, scheduling, coaching, and evaluating associates.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials per company steel standard guidelines. Supports the Sam’s Club ecommerce plan by overseeing operations of the ecommerce programs, auditing online customer feedback, resolving customer complaints, escalating unresolved issues to management, identifying trends, and generating causes, and supporting management in implementing solutions.

Supervises associates in ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location. Executes the Sam’s Club Pickup plan and processes in the club by updating operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available, and maintaining awareness of the pickup strategy and execution goals.

Evaluates performance and processes, determines their impact on the total club, and supports the development of new metrics through feedback. Utilizes current metrics to evaluate pickup effectiveness. Supports projects to improve pickup efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps. Models appropriate picking and loading for other associates, executes process improvement projects, evaluating the execution of program plans and projects, identifying gaps, implementing solutions to improve process productivity and quality, and communicating with others to ensure Sam’s Club Pickup is properly staffed.

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies.

Oversees the picking and staging of club pick‑up orders throughout the day and ensures products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity. Leads and participates in teams by sharing resources, information, and tools, coordinating and executing work assignments, and providing advice, feedback, and support.

Must be 18 years of age or older. I acknowledge that the position requires successful completion of all required trainings and assessments within a prescribed time period if I receive the position.

None listed.

16701 94TH AVE N, MAPLE GROVE, MN , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace with a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

The hourly wage range for this position is $23.00 to $31.00. Additional compensation may be paid in premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.