Department Supervisor - Arbor Lakes

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Customer Sales & Profit:
  You are responsible for supporting the total omni customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths and identifying commercial opportunities and working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up to ensure your team actively promotes our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Retain and share your knowledge and skills with the store team.
• Collaboration, planning & teamwork with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Regular communication to store colleagues to inform, motivate and inspire — daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep and follow best practice for in-store omni services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Secure a strong balance and maintenance of price signs in-store and throughout the sales floor/store according to global and local guidelines to ensure a strong price perception.
• Updating and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for opening and closing of the store daily.

• To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

• We value diverse backgrounds and are committed to inclusion and belonging.
• We are a values-driven organization guided by our unique values.
• You'll have access to our Colleague Resource Groups (CRGs) and a large global talent community for career growth.
• We offer comprehensive benefits including health insurance, wellness programs, retirement plan, paid leave, and more.
• You can express your personal style with our employee discount at H&M and related brands.

Compensation: expected base salary range is  hourly. EEOC Code: SLS. Pay Status:
Non-Exempt, Hourly.

Note:

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.