Ship Clerk, MSP; Fulfillment & Operations

Ship Clerks play a crucial role in the Middle Mile network and are responsible for delivering our mission of customer‑centricity. Ship Clerks manage the daily department duties, including planning loads around standard departure times, load flow control, and ensuring proper trailer utilization. They assign job duties, provide work direction, and communicate with internal and external partners.

• Correspond with multiple shipping companies and their contacts
• Use shipping companies' software to ship and track packages
• Coordinate trailers to corresponding dock doors and cross docks using SSP
• Troubleshoot shipping problems and resolve errors
• Maximize trailer utilization to control transportation costs
• Ensure on‑time dock performance
• Assist in updating Staging POD 5s and resource allocation
• Oversee Load Flow Control for the building
• Maintain load level performance tracking for load planning, on‑time dock performance, utilization, and misloads
• Coordinate with Transportation teams on driver issues, trailer pool needs, yard move delays, late inbound volume, and load swaps to protect customer experience
• Have a comprehensive understanding of shipping requirements, rules, and obligations by carrier, destination, and package type
• Ensure all safety measures and precautions are in place and used regarding the docks and trailers
• Assist the floor as an associate resource, train associates, and verify SOP compliance
• Track, report, and provide feedback on associate performance to ensure successful area performance
• Participate in Operational Excellence initiatives in some capacity
• Fill in as needed with production duties
• Fully understand workflow and daily production goals
• Review and update SOPs as required
• Assist in keeping the work area clean and organized
• Identify and address safety hazards within the work area
• Participate in safety initiatives
• Refer all job injuries or safety violations immediately to the Area Manager

• 1+ years of Microsoft Office products and applications experience
• High school education or equivalent
• Availability to work a flexible schedule, including weekends, nights, and/or holidays
• Physical ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Ability to work 40 hours per week, including overtime as required

• Prior training, teaching, or presentation experience

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USA, MN, Maple Grove - 25.00 - 27.00 USD hourly