Administrative Support Clerk, Mental Health and Substance Use Services

Salary

The salary range for this position is CAD $24.76 - $26.38 per hour.

We are hiring a Part Time Administrative Support Clerk, Mental Health and Substance Use Services to join our team in the Maple Ridge/Pitt Meadows, B.C. areas.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, value diversity in the workforce, and seek to maintain an environment of respect, caring, and trust.

A career with Fraser Health offers you the opportunity to be part of a dedicated team of professionals in a dynamic and rewarding health care environment. We provide a competitive compensation and benefits package, including comprehensive health benefits coverage.

Before we can finalize any offer of employment, you must:

• Confirm you are legally entitled to work in Canada.

Take the next step and apply so we can continue the conversation with you.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health, the Administrative Support Clerk works as a member of the interdisciplinary team and provides administrative support by performing duties such as reception services, typing material using word processing software, setting up and maintaining filing systems, processing mail, faxes, reports, arranging meetings, operating office equipment, assisting with client intake, and maintaining staffing coverage.

The role deals with matters of a confidential nature for several disciplines.

• Provide reception services by operating a multi-line switchboard, answering and directing incoming calls, taking messages, answering routine inquiries, providing general information, receiving visitors, and determining when an issue requires escalation.
• Assist with client intake by receiving referrals, scheduling appointments, obtaining client information, completing required documentation, maintaining waiting lists, and arranging transportation as needed. Refer potential crisis or emergent situations to clinical staff immediately.
• Type material such as correspondence and reports using word-processing software, inputting client information, maintaining registers, transcribing handwritten or general instruction, and preparing informational packages.
• Collect and enter data from various sources into computerized systems, ensuring data is kept up to date; compile and retrieve information as required and print related reports.
• Set up and maintain the client and administrative filing system, create and label files, develop forms, index materials, and file per confidentiality policies.
• Receive and log Freedom of Information Requests and Consent for Release of Information Requests; forward requests to appropriate staff and maintain related records.
• Process incoming and outgoing mail, faxes, reports, records, and internal documents, receive, record, date‑stamp, sort, distribute, and prepare outgoing mail.
• Arrange meetings and special functions, booking rooms, arranging catering, contacting personnel, sending invitations, typing and circulating notices, and recording and distributing minutes.
• Maintain levels of stationery, office supplies, and equipment; place purchase orders, receive supplies, check invoices, store and distribute supplies, and contact suppliers for general information.
• Operate office equipment such as photocopiers, shredders, and fax machine; perform minor maintenance, and refer further maintenance to Supervisor.
• Assist with timekeeping functions by gathering hours worked, coding hours into the payroll system, forwarding to payroll after approval, reviewing verification reports, identifying discrepancies, and answering staff inquiries.
• Perform general staffing functions such as calling in relief staff, assisting with staffing schedules, and booking casual staff.
• Coordinate off‑site storage of records and archives by maintaining databases, completing paperwork, arranging for records to be shipped, and assisting with retrieval, filing, and purging.
• Maintain a petty cash account by receiving, recording, checking, and balancing cash collections and issuing receipts.
• Con…