Medical Office Assistant​/Receptionist, Primary Care Centre

Position: Medical Office Assistant/Receptionist, Urgent Primary Care Centre
Salary
The salary range for this position is CAD $25.54 - $27.22 / hour

Job Summary
Are you passionate about providing administrative support for primary health care services in your community? Are you looking to bring your extensive Medical office skills to a rewarding role? If you have answered “yes”, we want you to keep reading to explore your career with us!

We currently have an exciting casual opportunity for a Medical Office Assistant/Receptionist to provide support to our Ridge Meadows Urgent Primary Care Centre located in Maple Ridge, B.C.

Benefits

Career advancement and growth opportunities

Comprehensive health benefits including extended health and dental 100% paid by us, that cover you and your whole family.

Health and well-being resources, including an employee and family assistance program.

Generous vacation time: eligible employees can earn up to four (4) weeks of vacation per year, with the possibility of accruing extra time based on their tenor with us.

Access to exclusive staff discounts and perks with various partners including, a Transit Incentive Program

A defined pension plan.

Detailed Overview
Reporting to the Manager, Clinical Operations or designate, this position provides administrative day-to-day support to the Urgent Primary Care Centre, and as the first point of contact with clients and families, provides a key role in ensuring a safe and welcoming environment for all individuals through a positive, customer-service oriented and client‑focussed approach. The Centre provides urgent care to clients and longitudinal primary care to unattached vulnerable clients in the assigned area.

The Centre provides clients, families and caregivers with ease of access to timely, person‑centred, continuous and culturally safe quality health services. Performs duties such as front desk reception interacting directly with clients who have highly complex medical and social needs, registering new clients and booking appointments and referrals, establishing and maintaining charts and chart organization including requests, maintaining database(s) and maintenance of electronic client case load, typing material utilizing word processing software, setting up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment.

As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system.

Responsibilities

Provide reception services by operating a multi‑line switchboard or phone, registering new patients, booking appointments, following up on physician or nurse practitioner orders regarding referrals and diagnostic tests, interdisciplinary team members orders, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature regarding the Centre, receiving visitors, and referring to appropriate areas. Contact other hospitals/organizations to obtain information as required.

Provide administrative duties such as preparing correspondence, reports and documents from handwritten draft, general instruction or transcribing, inputting client information, and maintaining registers utilizing various software and systems. Prepare various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the patient and/or family.

Assist clients to feel safe and at ease through a welcoming, client‑centered approach, focusing on client comforts.

Collect data from various sources, enter data into computerized systems and ensure data is kept up to date. Gather, compile, and retrieve information as required and print related reports.

Set up and maintain the client and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as correspondence, reports, minutes, and directories by creating and labeling files, developing forms, indexing materials and filing.

Process incoming and outgoing mail, faxes, reports/records,…