Lodge Manager

As Lodge Manager, you are responsible for the overall leadership, performance, and day-to-day operation of Bell 2 Lodge. This is a senior, hands-on role requiring full operational oversight, strong leadership, and a commitment to delivering exceptional guest experiences across all areas of the property.

This is a year-round position spanning two highly distinct operations. In the summer season, the lodge operates as a hotel, restaurant, and gas station servicing transient tourists and mining industry clients. In the winter season, the lodge transforms into Last Frontier Heliskiing, providing a premium, all-inclusive resort experience for high-end international guests staying five nights or more.

The Lodge Manager assumes full responsibility for lodge operations, ensuring they are safe, guest-focused, and financially efficient. This role requires a minimum two-year commitment and is suited to a candidate who thrives in a remote environment, can adapt to seasonal operational shifts, and leads by example in a multi-department setting.

• Leadership & Team Management – Take a lead on all aspects of team leadership, including recruitment,
• scheduling and performance monitoring. Supervise, mentor, and delegate responsibilities across all lodge
• departments, fostering a positive, professional, and collaborative work environment
• Guest Experience & Hosting – Actively engage with guests, ensuring exceptional service standards,
• handling complaints, and acting as the primary point of contact during their stay
• Seasonal Operations Management – Oversee and adapt operations between summer hotel/roadside
• services and winter heliskiing resort operations, ensuring consistency in quality and service delivery
• Financial Oversight & Administration – Manage lodge accounting, including reservations, billing, payroll
• coordination, expenses, and reconciliations. Ensure all financial reporting is accurate and completed on
• time
• Inventory & Cost Control – Monitor stock levels across all departments, manage ordering, and ensure
• effective inventory control to maximize profitability and minimize waste
• Health & Safety Compliance – Ensure all lodge operations meet or exceed WorkSafeBC standards and
• maintain compliance with all applicable regulations and emergency response plans
• Operations & Logistics – Manage the logistics of operating in a remote environment, including timely
• procurement, supplier coordination, and transportation of goods and equipment
• Interdepartmental Coordination – Maintain strong communication with Ski Operations, Head Office,
• suppliers, and all lodge departments to ensure seamless operations
• Reservations & Systems Management – Oversee reservations, PMS/POS systems, reporting, and ensure
• accuracy of guest accounts and operational data
• Training & Standards – Implement training programs and enforce policies and procedures to maintain high
• operational and service standards
• Guest Services & Concierge Oversight – Ensure all guest needs, special requests, and expectations are
• anticipated and met at a high level
• Heliskiing Operations Support (Winter) – Work closely with the Guiding Manager and Head Office to
• support ski operations and ensure an exceptional guest experience aligned with brand standards
• Incident Response – Thoroughly familiarize yourself with our Incident Response Plan and take an active
• lead in coordinating base response in the event of an emergency
• Sales & Representation – Act as an ambassador for the business and identify opportunities to promote and
• sell Bell 2 Lodge and Last Frontier Heliskiing experiences
• Maintain a professional, punctual, and well-presented appearance at all times
• All other duties as assigned by the General Manager

• Minimum 2+ years experience in a similar management role,…