Clubhouse Manager

The Clubhouse Manager provides senior operational leadership for the clubhouse, with accountability for Food & Beverage, events, and clubhouse maintenance. Reporting to the General Manager, this role leads the Clubhouse Maintenance Lead, Executive Chef, Events Manager, and Front of House Manager to define the intended member dining and clubhouse experience and ensure coordinated day-to-day execution. The Clubhouse Manager establishes a visible, accountable management presence and works across departments to deliver a welcoming, inclusive, community-oriented, premium-but-approachable club experience.

The role balances service quality and member value with financial discipline, safety, responsible stewardship, and long-term sustainability.
Provides visible, hands-on leadership for daily clubhouse operations, ensuring Food & Beverage, events, and clubhouse maintenance function as one coordinated team.
Translates Club priorities into clear departmental objectives, practical service standards, documented operating procedures, schedules, and measurable performance expectations; identifies the resources required and holds leaders accountable for consistent execution.
Builds a culture in which team members understand the expectations of a member-focused private club and provide welcoming, inclusive, friendly, unpretentious, and community-oriented hospitality with genuine service.
Maintains an active presence with members and team members, listens to feedback, resolves concerns promptly, leads service recovery, and pursues small, practical operational changes that materially improve the member experience.
Identifies, retains, coaches, and develops key team members and department leaders; supports recruitment, onboarding, training, performance management, recognition, corrective action, and succession planning in accordance with Club policies.
Plans leadership coverage and staffing across clubhouse departments based on business volume, events, seasonality, and member activity, while managing labour responsibly.
In collaboration with the Executive Chef and Front of House Manager, defines and executes the Member Dining Plan, establishing the intended dining experience, service levels, menu and beverage strategy, appropriate menu refreshes, and dining formats ranging from casual member service to more intimate or elevated experiences, supported by clear operating procedures and day-to-day quality standards.
Recommends menu and beverage pricing using comparable private-club benchmarks, recognizing member dining as a core amenity while balancing quality, variety, a clear sense of member value, cost control, and long-term financial sustainability.
Develops and continually improves an on-course Food & Beverage service plan, including ordering and delivery solutions and appropriate service coverage for peak demand, tournaments, and major member program nights, in coordination with Golf Operations.
Directs the Events Manager in planning and delivering member events, tournaments, meetings, and private functions. Establishes triage and operating standards for external events; recommends market-based pricing; reports their financial contribution separately from member dining; and completes post-event reviews of actual profitability.
Coordinates event and clubhouse activity with Golf Operations, Course & Grounds, Member Services, Finance, and Communications to protect regular member access, minimize operational impacts, and deliver a seamless Club experience.
Directs the Clubhouse Maintenance Lead in preventive maintenance, work-order management, routine repairs, cleaning standards, room set-ups, building presentation, and the reliable operation of clubhouse equipment and systems.
Inspects the clubhouse and related amenities regularly to identify maintenance, cleanliness, accessibility, safety, presentation, amenity, or staff work-area concerns; prioritizes corrective action and advances practical improvements that enhance the member experience or operating efficiency.
Manages clubhouse vendors, contractors, leases, service agreements, assigned projects, and purchasing within delegated authority. Maintains forward notice of renewals and expiries, evaluates purchase, lease, renewal, or replacement options, and controls approved scope, costs, commitments, and change orders.
In conjunction with the General Manager and Director of Finance, maintains a forward-looking clubhouse capital plan identifying major asset replacements and future funding…