Experience Coordinator BC

People Experience Coordinator

Location:

Maple Ridge, British Columbia

Make Lives Better. Create Happier Aging. Be Bold & Kind.

At Nurse Next Door, Our purpose is simple yet powerful:
Making Lives Better through Happier Aging. We’re not just another home care company. We believe in caring for people’s hearts, not just their tasks. Our caregivers help seniors stay in their homes, continue doing what they love, and live life to the fullest.

We’re driven by Bold Kindness, a leadership philosophy and culture built on compassion, growth, and fun. If you’re someone who’s self‑led, loves people, thrives in a fast‑paced environment, and is ready to hustle with heart, this might be the perfect fit for you.

As a People Experience Coordinator, you’ll play a key role in shaping our team of amazing caregivers. Your work ensures we have the right people, in the right place, at the right time, so we can deliver our promise of Happier Aging to every client.

This is a full‑time position based in Maple Ridge, British Columbia, reporting directly to the Franchise Partner and working closely with Care Designers, Client Care Coordinators, and Schedulers.

• Follow the Nurse Next Door People System.
• Post and manage job ads across platforms and community channels.
• Build strong caregiver pipelines through referrals, schools, and local partnerships.
• Partner with our team to match caregivers with clients for the perfect fit.
• Ensure staffing levels stay healthy to avoid visit cancellations.

• Lead engaging Discovery Day orientation sessions for new hires.
• Support caregivers in using Nurse Next Door systems confidently.
• Implement new people programs and track adoption.
• Coordinator e‑learning portals.

• Champion caregiver engagement initiatives, growth, and career paths.
• Act on caregiver feedback to continuously improve their experience.
• Recognize and celebrate team milestones and contributions.

• Manage exit processes with care and professionalism.
• Keep employee files and systems updated.

• Participation in on call rotation is a requirement.
• Assist with oversight of administrative policies, procedures, and practices in compliance with BC employment standards.
• Support the team when needed with urgent scheduling.
• Participate on relevant teams and committees and attend employee events.

• Caregiver and Client NPS scores of 10.
• Zero missed visits due to staffing shortages.
• A thriving, engaged, and growing caregiver team.
• On budget.

• 3+ years of experience in recruiting, operations, or people leadership.
• A proven ability to recruit A-Players in fast‑paced, high‑volume small business environments.
• Excellent oral and written communication in English, and relationship‑building skills.
• Strong organizational and time‑management abilities.
• Tech‑savvy and experienced with G‑Suite (Docs, Drive, Calendar, Gmail), Indeed and Hireology platforms.
• Experience in the Home Healthcare industry and Alaya Care Scheduling software is preferred.
• Bonus: fluency in another language (Nice to have)
• Must pass a background check with a Vulnerable Sector Search.

Compensation: $55,000 – $65,000 salary per year depending on skills and experience;
Extended Health Benefits; potential for hybrid work after 6 months based on performance.