Lead Career Coach

Representing Douglas College at the WorkBC Centre in Maple Ridge, The Lead Career Coach supports the CCSP in delivering high-quality, client-focused experience. This role supports staff across all functions - Career Coaches, Resource Advisors, and Employment Placement Specialists - promoting consistent service delivery, professional growth and team cohesion. With strong critical thinking skills, the Lead interprets and applies WorkBC policy, fosters collaboration, and drives continuous improvement within the team.

• Provide coaching and mentoring to support Career Coaches and ensure that Clients are progressing in their job search.
• Recommending and encouraging Client applications for Education & Training, Self-Employment, Job Search, Work Experience, Wage Subsidy, and Customized Employment.
• Lead weekly case conferencing sessions with Career Coaches to address complex cases, ensure alignment with policy, and foster shared learning.
• Support the CCSP in promoting a client-focused, high-performing team environment.
• Support the team to meet performance targets, Key Performance Measures and Service Utilization Targets as determined by the Ministry.
• Provide comprehensive orientation and ongoing training to staff on ICM systems and WorkBC policy.
• Monitor the WorkBC Extranet weekly for policy updates and directives. Ensure these are shared in a timely manner.
• Encourage innovation and adaptability by providing interpretation of policy and supporting the team to apply WorkBC policy effectively and ethically.
• Support and encourage community engagement initiatives and the development of local partnerships.
• Monitor Targeted Referrals and support ongoing client recruitment for the Centre.
• Monitor Client applications through the online portal and ensure applications are referred to case management in a timely manner.
• Manage a small caseload, conducting Needs Determination assessments and referrals.
• Ensure a warm, welcoming, and inclusive environment is consistently maintained in the Resource Area.
• Oversee timely follow-up with self-serve clients and promote transition to Case Management.
• Carry out other duties as assigned to support service excellence and team success.