Team Lead, Control Centre

Location

Pitt Meadows, British Columbia, CA

Telecommunications

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

• Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.
• Integrity. We lead by example, with humility and courage.
• Accountability. We’re passionate about delivering on our commitments.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us!

• Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
• Believe in helping you build your career through our Aecon University and Leadership Programs.
• Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs
  , and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
• Are a leader in sustainable construction
  . With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!

Faster.

Smarter.

Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider. Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments ATSI is well-suited to assist clients with their telecom installation needs.

Reporting directly to the Manager, Control Centre, the Team Lead, Control Centre, will be responsible for supporting the control center team in all functions.

• Learns, interprets and applies organizational policies, rules and regulations.
• Maintain and organize document files.
• Monitor and manage all control center activities to ensure requirements are met.
• Assists in creation and implementation of best practices and procedures.
• Ensuring Resource Associates are adequately trained and are performing the role up to standards.
• Assists Resource Associate staff when required on an as needed basis.
• Provide updates to the Manager, Control Centre, on any challenges that arise.
• Acting as a point of contact for Resource Associates with questions/concerns that come up.
• Act as the liaison between employees and contractors.
• Participating in long-term planning of overall goals/strategies.
• Keeping up to date on both client and Aecon procedures.
• Leading the implementation of new procedures including, but not limited to, documenting, recording and training.
• Provide meaningful mentorship and guidance to the team.
• Train new hires on daily tasks as well as Aecon policies and procedures.
• Delegate work to Resource Associates as appropriate.
• Helping to define models, processes & success metrics for delivery of capabilities and alignment to meet customer requirements.
• Performs other duties and responsibilities as assigned by his/her supervisor/manager.

• Ability to make day-to-day business decisions, including anticipating & addressing roadblocks.
• Ability to problem solve and work independently.
• Strong people leadership skills.
• Strong organizational and multi-tasking skills.
• Strong computer skills, experience with Microsoft Office.
• Knowledge of VMWare and Telus procedures is a strong asset.
• Strong telephone etiquette and prior dispatch…