Product Advisor VW

Salary Range: $50,000.00 to $ annually.

Position: Product Advisor
Dealership: Maple Ridge Volkswagen
Location: Maple Ridge, BC
Classification: Full Time, Onsite - Immediate Hire

Overview: The Automotive Sales Representative interacts with customers online, over the phone and in-person to guide them through the vehicle purchase process, helping clients select and negotiate vehicles while delivering exceptional customer service.

• Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction.
• Answer questions about new cars, used cars, vehicle performance, application processes and financing for the clientele, acting as a subject‑matter expert.
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms.
• Maintain an up‑to‑date customer database to drive current and future automotive sales for the dealership.
• Present used and new cars through test drives, demonstrations, and dealership walk‑throughs.
• Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies.
• Send emails and make calls to prospective buyers to ensure that daily appointments are scheduled to meet productivity goals.
• Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible.
• Stay current on required dealer group and manufacturer training.
• Other duties as assigned by store leadership.

• Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle.
• Possession of authorized documentation required to gain employment, and a current, valid CA‑issued Driver’s License for the province in which you are working with an acceptable Driver’s Abstract.
• Must have a valid VSA certification or be willing to invest; this is required to sell cars in British Columbia.
• Must submit to and adequately pass a pre‑employment background and MVR screen prior to employment.
• Open availability to work days, evenings, weekends, and some holidays, knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured.
• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of experience in a customer‑facing role required, with experience in retail, sales, marketing, and customer service preferred.
• Ability to meet the physical demands of the position, which includes standing, sitting, walking, bending, crouching, reaching, lifting, etc.
• Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner.
• Competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan.
• A valid VSA license.

• Competitive compensation and benefits package.
• Employee vehicle purchase & service plans.
• Employee and family assistance programs.
• Paid holidays and flex time for full‑time Auto Canada employees.
• Company‑wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.

Auto Canada is an equal opportunity employer. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental or physical disabilities. Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.