Automotive Service Manager

Responsibilities

• Oversee operations in an auto service unit to ensure compliance with quality standards
• Contact clients and convince them to bring vehicles to their unit for repairs
• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
• Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
• Conduct price negotiations with clients to reach a favorable bargain for both management and client
• Oversee the hiring and training of an effective auto service team
• Maintain accurate record of all accounts and relevant financial information
• Monitor inventory to regulate and ensure availability of required vehicle parts
• Ensure automotive service staff comply with environmental laws and regulations
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.