Account Manager

Overview

Shields Facilities Management, LLC (SFM) is seeking highly motivated applicants for an Account Manager position within the facility maintenance industry. This full-time role offers a competitive salary with benefits and the opportunity to grow and advance within an employee-focused organization.

Shields Facilities Maintenance is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team with expertise and strong customer service skills. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage, and a 401(k) Plan with company match.

We are actively seeking motivated individuals who can engage in our employee-focused culture and contribute to SFM’s continued success.

The Account Manager will be responsible for the complete management of assigned customers, from sourcing vendors and obtaining insurance certification to tracking work progress at customer locations. Shields is focused on expanding its roster of the finest retail clients, and the Account Manager will play a pivotal role in this growth.

Shields offers a standard 5-day work week with 4 days in the office and the 5th day remote if desired.

• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts with these vendors.
• Ensure compliance on an ongoing basis consistent with company and customer requirements.
• Investigate issues pertaining to assigned accounts, determine root causes, and develop plans for resolution.
• Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer’s satisfaction.
• Provide appropriate documentation consistent with the scope of work and customer expectations.
• Prepare relevant documentation for invoicing and manage invoicing disputes.
• Communicate with clients to ensure account satisfaction and professionally handle customer complaints.
• Available for on-call after hours and weekend snow services support.

• Self-managed, with the ability to work with and through a team.
• Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.
• Ability to adapt in a fast-paced environment with excellent multi-tasking skills.
• Comfort in gathering information and making decisions.
• Interested in learning and growing within their career and motivated by success.
• Strong drive for results and disciplined with strong attention to detail.
• Concern for delivering work on time and to the client’s satisfaction.
• A creative thinker who uses outside-the-box ideas for problem solving.
• Understanding the importance of providing outstanding customer service to clients.

Compensation details: 50,000–60,000 yearly salary.