Engineer II - Application Support

Position Description

• Provide second-level support for a variety of enterprise applications, responding to incidents, resolving issues, and ensuring optimal performance and availability.
• Deploy new application software and perform application upgrades following established procedures and change management processes.
• Investigate and diagnose technical problems related to applications, collaborating with cross‑functional teams to identify root causes and implement effective solutions.
• Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary.
• Maintain accurate system documentation, including application configurations, troubleshooting steps, and support procedures, to facilitate knowledge sharing and compliance.
• Monitor and manage application availability, capacity, and performance metrics, proactively identifying areas for improvement and implementing enhancements.
• Manage and prioritize incident tickets according to SLAs (Service Level Agreements), ensuring timely resolution and minimal disruption to business operations.
• Ensure applications comply with security policies, standards, and regulatory requirements, implementing necessary controls and participating in audits as needed.
• Assist end‑users with application usage, provide training and guidance on features and functionalities, and contribute to user documentation and training materials.
• Perform all other duties and special projects as assigned.

• Bachelor’s degree in a related field or equivalent work experience.
• Additional education, certifications, or other distinctions are a plus.
• Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).

• 5+ years’ experience.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental Leave
• Paid Military Leave
• Tuition Reimbursement

• Paid Sick Leave meeting statutory requirements (where applicable).

We offer competitive wages commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 – $ USD annually for full‑time employees. The range is comprised of base pay earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.